How can we help you?
First, select the reason for your inquiry. The corresponding contact form will then open, allowing you to easily describe your inquiry to us. Once you submit your inquiry, we will get back to you as soon as possible.
FAQ
We've already answered many basic questions on our FAQ page. There, you'll find helpful information on planning, operation, safety, the Federal Immission Control Ordinance (BImSchV), and other topics.
There are several good places to start:
- Dealer Locator: If you’re looking for personalized advice or a showroom near you.
- Product Advisor: If you want to find out which models match your preferences.
- Blog: For tips, background information, and practical advice on wood-burning stoves and fireplace inserts.
- FAQ page: For quick answers to common questions.
If your inquiry doesn't fit any of the other topics, you've come to the right place. Just briefly describe your issue—we'll forward it internally to the appropriate department.
Simply describe your issue as clearly as possible in the form. We'll make sure to forward it to the right department internally.
General Inquiry
FAQ
Our brochures provide you with a comprehensive overview of each product category—including the range of models, design options, key features, and basic technical specifications.
Our digital product advisor helps you find models that match your preferences—for example, in terms of design, size, or features. It provides you with an initial guide so that you can then best contact one of our authorized dealers.
We're making the brochure available to you in digital format. You can download it directly and save it to your device.
You can find detailed technical information on the respective product pages. There, you'll find data sheets, dimensional drawings, and other documents for your reference.
Our authorized dealers are available to provide you with personalized advice or answer specific product questions. Use the dealer locator to quickly find the right contact near you.
No, you can get pricing and shipping information directly from the authorized dealer. There, you can also receive personalized advice and a customized quote.
Request Product Information
FAQ
The BImSchV specifies the requirements that fireplaces must meet today in order to remain in use.
You can find a concise overview of this in our blog post “What Every Fireplace Owner Should Know About the BImSchV.” There, you’ll find the most important information.
The grandfather clause determines whether your existing fireplace may continue to be used—or whether retrofitting or replacement is required.
If you’d like to know how your model is classified, simply send us a brief inquiry via the contact form. We’ll be happy to check it for you.
The year of manufacture and the nameplate on your device provide important information. You can find out which limits your model must meet in our blog post.
If you’re unsure or need a quick assessment, you can contact us using the form—we’ll help you correctly classify your model.
For some appliances, a technical retrofit is possible. Whether this is an option for your fireplace depends on the specific model.
To have your specific model evaluated, you can contact us at any time using the form.
Yes, all current Spartherm models meet the requirements of the BImSchV and comply with today's emission and efficiency standards.
You’ll find the most important documents in your device’s documentation. We also provide detailed technical information—including emission values—in a clear and organized format on our product pages.
If you’re missing any information or have any questions, just send us a quick message using the contact form—we’re happy to help.
You can always contact us first—we’ll be happy to guide you through the process.
Your authorized chimney sweep will be responsible for the final inspection and approval at a later date.
Grandfathering / Federal Immission Control Act
FAQ
You can use this form to share your feedback on our products, service experiences, or general experiences with Spartherm—whether something was particularly positive or you have suggestions for improvement. We appreciate all feedback!
Yes, you can also send us reports of problems or discrepancies. Please describe your issue as specifically as possible so that we can quickly understand and investigate it.
The more information you can provide—such as the model name, situation, date, or a description of the issue—the better we can understand your feedback and respond to it.
Your feedback will be forwarded internally to the relevant departments. This allows us to improve our processes, services, and products and address recurring issues in a targeted manner.
If you would like to receive a response and provide your contact information, we will get back to you as soon as possible.
Submitting Feedback / Rating
FAQ
A wide range of technical documents is available on the Spartherm Media Portal. As a dealer, you can easily create an account there and access data sheets, dimensional drawings, user manuals, and media.
If certain documents are missing, please feel free to contact us using the form.
The Media Portal is our central platform for you as a retailer. It provides access to technical documents, product data, media, and other materials.
You can register there on your own. If you have any questions or problems with access, we’re happy to help—please use the form provided.
These media files are also available on the Spartherm Media Portal. There you’ll find a current selection of images, logos, and product visuals for your marketing and sales activities.
We regularly share the latest information on new products, product line expansions, and important technical updates through our dealer newsletters. You can also find all relevant materials and data on the Media Portal.
If you would like to receive dealer information, please feel free to contact us using the contact form.
If you have any questions about a model or installation scenario, you can contact us at any time using this contact form. Please provide the model name, serial number, or key technical specifications—if available—so that we can address your inquiry more quickly.
You can find most of the test documentation on the Media Portal and in the download section on the respective product detail page. If you need specific documents that are not listed there, you can contact us directly using the form.
Contact Spartherm as a specialty retailer
FAQ
The most important technical documents—including dimensional drawings, data sheets, and planning information—can be found in the download section on the respective product detail page or on the Spartherm Media Portal. There, you can easily register as a planner or architect and access all relevant documents directly.
CAD or technical drawing packages are available for select products, which you can download from the Media Portal. If you need specific models that are not listed there, please feel free to contact us using the form.
Basic information on clearances, output, air supply, and structural requirements can be found in the technical documentation, on the product pages, or on our media portal. The final assessment of feasibility is made by the responsible chimney sweep.
We are happy to assist you with technical information and general planning guidelines. For a project-specific review or customized installation, we recommend working with a specialist retailer and your local chimney sweep.
All relevant planning information is included in the data sheets, dimensional drawings, and installation manuals for our products. You can find these in the Media Portal and on the respective product pages.
Key considerations include a suitable chimney, an adequate supply of combustion air, compliance with minimum clearance requirements from building components, and an appropriate substructure. For more details, please refer to the technical documentation for the respective model—either on the corresponding product detail page or on our media portal.
For general planning questions, please refer to our technical information. For project-specific questions, we recommend consulting directly with a Spartherm authorized dealer and the responsible chimney sweep, as they can assess the on-site structural conditions.
If you are an architect or planner, please contact Spartherm
FAQ
Generally, a short cover letter, your resume, and relevant certificates or supporting documents are sufficient. If additional documents are required for a position, this will be specified in the job posting.
You can apply for the open positions directly through our application form or by email. You can find more information on our Careers page.
Go to the Careers page
Yes—if there are currently no suitable positions posted, we also welcome unsolicited applications. Please briefly describe the area in which you would like to work.
Once we receive your documents, we will carefully review your application. If your profile is a good fit for us, we will invite you to an initial interview—either by phone or in person, depending on the position. This will be followed by a more in-depth interview and further discussions.
You will usually receive a confirmation of receipt within a few days. The processing time after that depends on the specific department—but we will get back to you as soon as possible.
If you have general questions about the application process, you can use our contact form or send an email to the following address: career(at)spartherm.com
Yes, of course. Your application will be used solely for the application process and will be treated confidentially in accordance with applicable data protection regulations.
Writing a Job Application
FAQ
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Submit a press inquiry
For technical issues, service questions, or replacement parts, your authorized dealer or a local specialist retailer will provide you with expert and personalized support. Even if you’re looking for a new Spartherm fireplace or need help with planning, our authorized dealers are happy to assist you. Simply find your nearest dealer using our dealer locator.